TERMS OF TRADE
All prices shown in this price list are NETT unless otherwise advised. Prices exclude GST and freight. Where orders exceed $200, orders will be shipped freight free through New Zealand by the most economical means. Requests for items to be sent urgently or by courier will void this freight paid offer. Orders placed and subsequently returned for credit will only be accepted with the prior agreement of MacDonald Industries Ltd and may be subject to a re-stocking fee of 15% of the NETT purchase price plus freight. Goods returned must be in original packaging and re-saleable as an “as new” product. Any goods that are returned damaged or with signs of being installed will not be accepted for credit. Under no circumstances will product more than 12 months old be accepted back for credit.
Any product returned for credit must be accompanied by a Goods Return Advice Form - a sample is enclosed inside the back cover of this Price List. Many of our products are imported
to order and those will not be accepted for credit under any circumstances.
CARE SHOULD BE TAKEN WHEN ORDERING.
DELAYS IN DELIVERY
Although many of the items shown in this Price List are available ex stock, many are also only
imported to order. As such delays in delivery can be as much as 16 weeks in some cases. We therefore ask all customers to check with us as early as possible to minimise inconvenience to contract progress.
Products offered in this price list are warranted against defect in manufacturing for a minimum period of 12 months from the date of sale with the exception of specific supplier extended
warranties. Delabie and RAK products have a 10 year warranty subject to the conditions laid out in their catalogue.
Warranty claims are limited to replacement or repair of defective parts at our discretion.
Warranty does not cover:
- Product not installed according to instructions supplied with product
- Worn parts
- Non-compliance with user instructions and maintenance instructions
- Product modifications by 3rd parties
- Failure to install adequate protection of water supply with water hammer arrestors and/or line strainers where applicable.
Repairs under warranty does not extend the original period of warranty. All claims must be accompanied by proof of purchase and must be preceded by completion of our Faulty Product Claim Form, which is attached below.